At Rhinestone Belts USA, customer satisfaction is important to us. We carefully inspect every order before it ships to ensure you receive the correct product in excellent condition.
Our return policy applies only if you receive a damaged, defective, or incorrect item. If your order arrives with an issue, please follow the return instructions below.
Please note that exchanges are available only for the same item. If the correct product was delivered as ordered, refunds will not be issued.
Please Note: We do not accept returns or provide refunds for purchases made due to a change of mind. However, eligible exchanges may be available under our Exchange Policy.
Contact our customer support team by email or phone within the eligible return period. Please include:
Our support team will review your request and provide the return authorization, return address, and any additional instructions if your request qualifies.
Package the item securely using the original packaging whenever possible. If the original packaging is unavailable, use suitable protective packaging to prevent damage during shipping.
Ship the package using a reliable carrier with tracking. We recommend keeping your shipping receipt until the return has been completed.
Once your returned item is received, our team will inspect it to verify that it meets our return requirements.
If approved, your refund will be processed to your original payment method within 30 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item shipped by us.
Approved returns may be subject to a 30% restocking fee, which will be deducted from the total refund amount.
We reserve the right to deny any refund or exchange request if:
Customized, personalized, or made-to-order products are non-refundable and non-returnable, unless they arrive damaged or contain a manufacturing defect.
If you have any questions regarding our return or exchange policy, our customer support team is always happy to help. Please contact us, and we'll do our best to resolve your issue as quickly as possible.
